SRC Patron Suggestions

We welcome all patron suggestions as we strive to make your experience at the SRC the best it can be. Suggestion forms are available at the admin desk and are submitted anonymously. Our professional staff responds to each suggesion in a timley manner, we post all suggestions and comments below.

Thank you for your feedback!

Suggestions

Patron Wrote-5/8/08

I am writing to you regarding the summer schedule for the Mind Body classes.
I am a student here at ASU and have been taking the Mind Body classes for the whole of Spring 2008.
It has been very well organized and I enjoyed the experience. I have regularly attended the morning 7AM -8AM schedule all week days.
When I inquired about the summer schedule, I was informed that there will be no morning sessions.
This has been a common concern for many of us in the workout. Some of us would have to drop out as the other times are not feasible. Can you please consider including morning sessions so we can all benefit from it?

Thanking you

Response:
Thank you for your message, and I am very happy to hear you enjoy the classes you are attending! It is feedback such as yours that helps us update and improve out programming.

Unfortunately for summer 2008 we are unable to offer morning yoga options because due to resource constraints. The SDMB progam is self-supporting, and it is challenging every summer to have to reduce our schedule to a limited number of classes.

I thank you for writing to me, and I will make sure to pass this information along to others who coordinate and decide our programming.

I apologize for the inconvenience over the summer for your morning practice, and I do hope you can join us this summer for noon or evening classes. These schedules will be available in the next couple of days on our website: www.src.asu.edu

Thank you

Patron Wrote-4/2/08

I have been coming here 4 years & I feel that you only play one kind of music in the weight room Don't discriminate.

Response:

Thanks for the feedback. We are going to set up a rotation throughout the day. We hope that this helps.

Patron Wrote-4/2/08

I am here most of the days and many times more that once a day. The desk staff always have a welcoming smile and are very helpful. Thank you!

Response:

Thanks so much for the comment. I will be sure that our staff is aware that their positive attitudes are appreciated. Often we hear only of the negative experiences. They will appreciate your positive experience.

Patron Wrote - 3/18/08

Not enough sleeping bags to rent or tents

Response:
We apologize for any inconvenience. Currently we have a limited amount of equipment to rent. There are periods when we receive an influx of rentals and equipment isn’t available. We are working hard to make sure equipment is cleaned and ready to rent as quickly as possible.

Patron Wrote-2/17/08

"SRC Should have janitor on duty during the Raquetball tournament. Men's locker room dirty, trash, towels, wet floors, vomit. He will complain to the health department if he returns and conditions the same."

Response:

We have additional staff on duty during large events. We have expressed to the staff the importance of conducting frequent walk through of the locker rooms and rest rooms during the large event. If you notice this situation again, please report it immediately to the equipment room or front desk staff. Sorry that you did not have an enjoyable experience while visiting the SRC.

Patron Wrote-2/17/08

"why don't you pump in MTV music? The music should help us work out, not fall asleep."

Response:

The system is set-up to have one central music source. We are presently playing a 90's/Alternative station from Sirius Satellite Radio. If it is not a preferred music of your choice, I would recommend use of head phone.
In addition, the music in the SRC is not intended to be a motivational source for a person's workout. It is purely background music. Since all members have different music preferences, I encourage the use of head phone..

Patron Wrote-2/17/08

"Why don't you play the MTV music? Why pump in bad music when you have good music already."

Response:

Patron Wrote-1/04/08

Response:

I apologize for responding late to your November 5th comment card about both the elliptical machines and Swimming pool timer, but I wanted to have the correct answers for you before I responded.

I wanted to let you know that I have looked into solutions for both questions that you had.

1) Regarding the reading racks on the elliptical machines; we have replaced 5 of the reading racks that were either missing or broken in the 2nd floor loft area as of yesterday 1/3/08.

2) Regarding the lap clock at the pool; after speaking with the Program Coordinator of Aquatics, we are still trying to find a solution for this problem. The issue with the clocks is the heat. The manufacturers of many of these pool clocks do not take into account the hot conditions of Arizona, and that is why many of them break down. So, at this time we are looking for better clocks or to find ways to better maintain the equipment we have.

I thank you for pointing out these issues to our staff and taking the time to fill out a comment card. Your comments are always appreciated and are important to the maintenance of this building. Please feel free to fill out any further comments cards when needed or for anything that you especially like about the SRC.

Patron Wrote-1/04/08

"Please fix the swimsuit dryer in the men's locker room."

Response:

This repair has been made. Thanks for providing us with the information.

Patron Wrote-1/04/08

"No FM showed up this morning. There are a lot of angry patrons!"

Response:

We are very sorry that staff did not arrive on time. There is no way to have a back up plan. If the manager does not arrive, someone will have to be called in and that take time. We do not anticipate this happening again.

Patron Wrote-1/04/08

Why didn ' t you open on time 11/7? Some of us have to be at work at 7am. I didn't get to work out. Some people who work didn ' t get to shower! If someone is missing for work, there should definitely be a back up procedure. If you opened earlier, the problem would have been found earlier :-) and affected fewer people."

Response:

We would love to be able to open earlier. Unfortunately, the user demand is not large enough to justify the personnel expenditures.

Patron Wrote-1/04/08

Can you please open earlier? On weekdays and weekends?

Please fix the hip adductor machine going on 3 months broken.

"Put shower heads in which require a push every few seconds to keep water running - some people sit under the shower too much and waste."

Response:

We would love to be able to provide this service. Unfortunately, the user demand is not large enough to justify the personnel expenditures.

We apologize for the continual need for repair. We feel that we have the piece of strength equipment repaired now. If it breaks again, we may need to remove it from our floor.

Great idea. We have shared this idea with Facilities Management.

Patron Wrote-11/07/07

Start a cycling class

Response:

Thankyou for your interest and participation in our SDF programming. We strive to offer a variety of classes, and cycling is of interest to us as well. Unfortunatley, we do not currently have indoor cycles nor the financial resources to purchase enough bicycles to begin a program. Please continue to join in our programming and spread the word that we need your help to expand our programming. Your feedback is very important to our ability to offer programming that members want.

Patron Wrote-11/01/07

Original Comment: Jim's 12pm yoga class s/b 1.5 hours long adn start at 12:15pm Reply: Due to the large number of participants who come to class over the noon hour, the classes at these times are generally kept to 60 mintues so that the maximum number of people can attend. We have had these classes at 60 minutes for many semsters now. Regarding 12:15pm start time, this is a point we can consider. Our other classes begin at 12:15 and end at 1:15pm. Thanks.

Response:

Original Comment: Dusty, dirty gym floors in Small gym area and reduction of yoga classes from 80 minutes to 60 minutes. Make classes 75 minutes like professional studios. Reply: We continue to work with our facilities staff to maintain the cleanliness of our small gym areas. This is an ongoing process as we try to create times with the staff to clean the gyms regularly. Regarding the length of yoga classes, we have never offered 80 minute classes. There were a couple of times in the past where 1 class was 75 minutes (from 12:05 - 1:20pm) over the noon hour. However, it has not been like that for a few semesters now - and the change was made to streamline the times noon hour classes were offered and to accomodate the 60 minute format that met the needs of most members (based on feedback). Teh option to provide 75 minute classes may exist for our morning and afternoon/evening classes, but noon hour will most likely remain at 60 minutes. Please note, professional studios do not all run 75 minute classes. Many offer a variety of class lengths and both 60 and 75 minute formats are common.

Thanks.

Patron Wrote-11/01/07

To the program coordinators of the Sun Devil Fit program:

I hope I am contacting the right people. I am a graduate student and have been attending Sun Devil Fit classes for the last 5 years. I missed the student evaluation day this semester, and I would really like to give some student feedback. The schedule this past semester has been the most poorly planned I have ever seen (I ' ll explain my reasons for this statement below). This poorly planned schedule has significantly impacted attendance in the group fitness classes there has rarely been more that four or five people in any class I have attended all semester (I mainly attend strength training and yoga classes.) The biggest issue for most students is odd scheduling (ask any of them).

Please allow me to suggest that Sun Devil Fit stop offering these ? hour " sampler" classes. No one that I know is very motivated to make it to a class that lasts only half an houryou barely feel like you 're getting started. These courses are never as good as their hour counterparts, and I can 't fathom a good reason why these are offered this is simply a bad idea.

I mean no offense, but the half hour " sample class" is a thoroughly stupid and illogical concept, for the following reason: If a student wants to " sample" a yoga class, she will simply go to an hour class and decide if she likes it!

If a student is interested in a Mind/Body yoga class, she is more likely to want to sample one or two courses from that program than try it in Sun Devil Fit first and then switch programs. If the issue is the expense of having a yoga class in the regular fitness program (and I can ' t imagine why this would be the case), then just offer a more limited schedule of full hour yoga classes students devoted to yoga will realize they can get more out of the Mind/Body program and switch to that instead.

These sample classes may be a good idea for the first two weeks, but after that they are simply unfulfilling please stop offering them! A quick look at the Sun Devil Fit course schedule shows that these are sprinkled all over the place, taking up time slots that could be devoted to full hour courses, yoga or otherwise. For the first time, it actually feels like it is difficult for students to get their money ' s worth out of the program.

In the past, classes have been scheduled twice a week at the same time. For example, if I wanted to do strength training and I have a job (or a full course load), I might be able to attend a 4pm course on Monday and Wednesday, or 5pm on Tuesday and Thursday. For some bizarre reason, this semester there are several courses that are not offered during the same time slot all week, and seldom taught by the same instructor twice. There is an excellent 4pm strength class on Wednesday, for example, that has no counterpart. (I' d have to rearrange my schedule to go to the 3pm or 5pm on Monday, and I don ' t imagine I 'm alone, given the typical structuring of a university course schedule). In addition, students like to take courses from the same instructor a couple of times a week it helps with making progress, and we sometimes simply have instructor preferences.

Please think these issues through more thoroughly when creating the schedule! It is abundantly clear that more foresight needs to go into developing the schedule, with particular attention to students ' needs. Please no more sampler classes--just provide a few one- hour yoga or pilates class, please?

Thank you for hearing my feedback. If I have addressed it to the wrong individuals, please let me know who to contact or feel free to forward it.

Response:

Thank you very much for your message on Oct. 30, 2007, we appreciate the time you took to contact us.

I am sorry to hear that you are not happy with the current SDF schedule of classes. We do our very best each semester to provide a variety of quality programming for our members. I would like to respond to a couple of your comments specifically in an effort to open the channels of communication.

Sampler classes I respect your opinion on the presence of these classes on the schedule. These formats do have a history of success, and a number of participants do find them valuable and include them as a part of their regular activity. We have typically included these classes as a way to introduce these formats to new members and to offer a wider variety of class formats on the SDF class schedule.

I do want to point out that the presence of the sampler classes on the SDF schedule does not in ANY way impact the number or the times of any SDF classes offered. We currently program SDF classes only in Gyms B & D and mind/body classes only in Gym C. Mind/Body sampler classes are only offered in Gym C and are taught by our mind/body instructors - not our SDF instructors. In fact, most of the time Sampler classes are offered at the same time as other SDF classes are, so their presence on the schedule is actually creating more classes at the same time, not less. If the samplers were removed, there would actually be fewer classes on the SDF schedule to choose from.

We continually evaluate the impact of our programming when planning for each new semester, and we will certainly take your feedback into account when reviewing this fall and planning for the upcoming spring terms.

SDF class schedule> Again, you bring up some good ideas here. Our SDF program is student led and driven - a fantastic opportunity for the entire ASU community! While it may seem optimal to offer the same pattern of classes each day at the same time, this is not a reality for most fitness facilities and programs (not only at ASU!) due to instructor availability and facility space. We do our best to provide both a variety and balance to our progamming so that there are classes offered at similar times on M/W and T/Th, however, we cannot guarantee that the class format or instructor can be the same each time. Our instructors have many skills and talents that we try to showcase on our schedule, within the limitations of instructor availability and other responsibilities. It is not uncommon for group exercise schedules to vary from day-to-day what class formats and instructors are scheduled.

There has been tremendous increases in group exercise class formats in recent years also. A few years back, there were a few formats that were often offered MANY times during the week - primarily because there were fewer to choose from. As new formats develop and participant tastes change, there has been a great opportunity to offer a much wider array of classes - sports conditioning to dance - in addition to our favorites like strength, step and kickbox. Based on feedback we receive, it seems that a majority of members enjoy this greater variety.

We do value the feedback from every member - just like you - and we really do work hard to create an enjoyable and effective program for you to participate in. Your feedback to us is very timely as we move towards Spring 2008 scheduling. We are planning some fun, new formats, as well as evaluating the current schedule to look for improvements as always. Please feel free to contact me for any follow up information or questions.

Thank you so much for your participation in Sun Devil Fit, we look forward to having you join us in Spring 2008.

Patron Wrote-10/26/07

We are writing to express our concern about the ever shortening time that the water aerobics classes are offered each semester. This term, the last day of class is the end of this week, October 26th. Earlier years, the classes have run until after Veteran ' s day and before that, they ran until the last full week of classes.

In the spring semester, the classes do not now start until after spring break. In earlier years they began the second or third week of the semester.Many of us take these classes because joint injuries and limitations mean that these are the best possible alternatives for us. Substituting other classes are not typically options for us given our physical limitations.

We would like you to extend the weeks that the classes are offered both this semester and next. While we understand that you may not want to run all classes that long MWF would work for us this semester. If you are unwilling to do this, then we would like money back or changes in the fees since we pay what everyone else does but won ' t have the same access to classes as others do without our limitations.

Sincerely,

Class members:

Response:

Dear Class Members:

Thank you very much for your email message and letter to me regarding AquaFit classes in the Sun Devil Fit program. Your willingness and time to provide feedback on our programming is very important to us - as well as your participation in our programming.

I have read your concerns regarding the ending date for the AquaFit classes this fall, and I have done some research into previous semesters' end dates, participation and fees for these classes. I think there are a couple of programming changes and perceptual changes that have occured over the past couple of fall semesters that can be separated to help up better understand the choice of AquaFit end dates and to make positive future programming changes.

Here are some of the items I have been thinking about

1. In the past (pre-2005) we used to offer a separate SDF Pass just for AquaFit classes and during that time period classes did go until around Veteran's Day each fall. In an effor to stremline programming and make AquaFit on par with all of the other SDF classes, this specific Aqua pass program was eliminated and AquaFit is a member of our total repetoire of SDF classes available to everyone for one program fee. This has been a postiive overall programming change the we intend to maintain.

2. In reviewing participation numbers for AquaFit classes in years past, there is a dramatic drop off in participation once the end of October and November arrive. I confirmed this trend with other members of our SRC staff, and the reality of small classes and inclement weather was the primary catalyst for ending AquaFit at the end of October. We are experiencing a very unusually pleasant fall right now, and it would be wonderful to extend the season, but the reality of our staffing capabilities and programming requires us to use consistent end dates and "deal" with the weather surprises mother nature send us.

I believe the changes to eliminate Aqua-specific passes and end the Aqua season as of the end of October occured around the same time about 2 years ago. That might be why it seems so dramatic right now. Unfortunately, we will not be able to extend this fall's AquaFit season at such short notice because of staffing assignments and decisions that were made prior to my involvement. I do know that the beginning and ending dates for all fall programing were announced and included in all promotional materials at the beginning of the semester when program registration began and fall fees were paid. Perhaps if we had received feedback regarding these concerns earlier in the fall when dates were announced, we would have had more opportunity to consider an extension.

One of the biggest challenges to AquaFit programming is keeping and getting bodies in the pool near the end of the fall and beginning of the spring. Our outdoor pool is fantastic, but the reality of programming is that we REALLY need to have lots of participant bodies in the pool to keep our classes going. Can each of you help us in this charge? We will do our best to promote via a wide variety of mediums, but the best marketing tool still remains one of the simplest and straightforward - Word of Mouth promotion. Your assistance in telling your friends, colleagues, students about our programming and helping us fill the pool will really make a difference in our ability to provide more classes, longer seasons and obtain equipment and facility space.

As we look to the future, I do think it is possible to consider beginning AquaFit before Spring break and extending to fall towards Veteran's Day. I will investigate this and see if our facilities space and staff availability accomodates this positive programming change for you and our other members. I understand the benefits for many of us from water-based exercise, and I encourage you to check out some of our other programming as it continues to change and expand. It is possible that other classes might be available to you indoors - such as Pilates, yoga, and other activities which are kinder to the body but provide a great workout. We continue to expand these opportunities as well.

I am still learning all of the details of the AquaFit programming, since this is the first time I am really overseeing this program. I ask for your patience and continued communication with me to work on programming improvements in this area. We will continue to communicate with each of you as valuable members of the SRC and our programs, particularly the water!

Thank you again for all your time and efforts sending me this information and feedback.

Patron Wrote-10/25/07

" When are you going to put real music back on."

"96.9 was better and that was awful"

"I want classic rock Buzz Saw !!!!" "The SRC Is for students 1st!! No more 80's music"

"I'm trying to work out not take a nap"

"Please choose a consistent and up beat genre of music, appropriate for serious people attending the gym and it's facilities.

"The music is horrible"

"A greater musical variety would be nice. 80's everyday is starting to drive me crazy!!!"

Response:

We have attempted to rotate music and we received many complaints. We have found one station that has received the fewest complaints.

However, please understand that the music is not designed to be motivational for your workout. It should be viewed as back ground noise. We attempt to please as many as possible. If you do not enjoy the music that is being played, we encourage the use of a personal radio with headphones.

Patron Wrote-10/25/07

Men ' s locker scale needs calibration

Response:

This has be completed. Thanks for the comment.

Patron Wrote-10/25/07

Why is the Green Gym completely empty @5pm and the Red Gym being used for a career event? It has taken over an hour to get on a basketball court. Unbelievable.

Response:

Ryan,

I just realized that I did not reply to your comment. Please accept my apology.

The Green Gym was scheduled to be used by ASU Volleyball that day from 5pm > -> 8pm followed by Open Recreation volleyball from 8pm > -> 11pm. I understand the frustration that you, and many others, experience in the evenings with limited court space. We attempt to have the Maroon and Blue Gyms open as much as possible. However, there are times when we will book one of the Gyms for events. The Maroon Gym is typically the gym that is booked because of the exit spaces. We will always maintain one gym for drop in basketball.

Sorry for any inconvenience and sorry for the delay in responding.

Patron Wrote-10/15/07

More than half the treadmills are broken & almost all of them are in terrible shape!

Response:

As I shared on your voice mail, I walked the floor and noticed that we have two out of 20 treadmills not operating. I am sorry for any inconvenience that this may cause. We are waiting on parts to be delivered. As soon as the parts come in, we will make the necessary repairs.

Regarding the shape the treadmills, yes the treadmills are not the most recent models but they work very well, and allow use to spend operational money on other budget needs. In the event that we see the need to replace the present treadmills, we will prioritize which one(s) and how many.

Patron Wrote-10/12/07

The hip Adduction Machine has had the Temporary Out of Order sign on it since at least 8/25. Could you fix it, please?

Response:

We are waiting on a part. Sorry for the delay. We hope to have it repaired within a week.

Patron Wrote-10/12/07

"I ask that you check the heart rate monitors on the elliptical machines. Not all function properly."

Response:

Dr Snyder Thanks for the information. We are having each piece inspected and repaired if necessary. If the future, if you know what the equipment piece number is, we will be able to track it easier. Have a great day.

Patron Wrote-10/12/07

Why are the treadmills broken? Crow is charging enough to keep them repaired. Other broken equipment.

Response:

We are waiting on parts to be delivered for all but one of the treadmills. For the other, we are waiting on a Woodway rep to come out and inspect the equipment and help pin point the source of the problem. In addition, we had one of our staff members leave the University. This placed a lot of stress on the maintenance staff. We have filled the positions and we are working hard to get everything cleaned and repaired. You should notice a big improvement beginning this week. Thanks for your patience.

Patron Wrote-10/12/07

Treadmill #16 needs a screw or it pounds.

Also, the ladies' locker room is too warm

Response:

Barb, Thanks for the information. We are aware of this issue. We are in the process of replacing treadmill decks to elevate the problem. As for the locker room, please let me know if it is any better.

Patron Wrote-10/12/07

All studio bikes on 2nd floor are malfunctioning/broken. I can appreciate not having a budget to replace them. However, I don ' t understand leaving broken equipment on the floor. For what it ' s worth the studio bikes are my favorite cardio equipment and would love to see them replaced. I welcome response. Thank you! AK

Response:

Anna,

As always, thanks for the valuable feedback. We will address getting all the studio bike up and running. If we have to consolidate parts to make good bikes, we will. As for the replacement of the bikes, our long term plan is to replace the bike and add new ones. However, that will depend on future funding.Have a great day!

Patron Wrote-10/12/07

Lifestep #20 in weight room is off balance (wobbly)

Response:

A request for repair has been submitted. You should see a repair in the next few days.

Thanks for the information.

Patron Wrote-10/10/07

Shower in the Men's Locker Room is pitifully inadequate" Could you give more details regarding how the locker rooms are inadequate? With additional details we have investigate if we are able to provide a better service.

HAVE YOUR STUDENT WORK HERE WHEN THEIR HERE!

GET SOME LEADERSHIP!

CLEAN THE PLACE UP.

THE WIEGHT EQUIPMENT, ALL TREADMILLS, BIKES NEED TO BE CLEANED DAILY!

PLACE IS A PIGSTYE!

Response:

Thanks for the comments.

Each student has a specific responsibility. If you need specifics regarding what their work performance, I encourage you to contact me.

We have great leadership. I feel bad that you do not fee the same. We experience high volume of use both from our programs and services. We have been able to keep up with the ever changing dynamics of the university, with few changes in staff and a decreasing budget.

As for the cleanliness of the facility, I must admit that we have not done an adequate job over the past month. We had one of our staff members leave the University. This placed a lot of stress on the maintenance staff. We have filled the positions and we are working hard to get everything cleaned. You should notice a big improvement beginning this week.

Thanks for your patience.

Patron Wrote-10/10/07

Small Gym C is filthy

Response:

Thanks for the comment. We had one of our staff members leave the University. This placed a lot of stress on the maintenance staff. We have filled the positions and we are working hard to get everything cleaned. You should notice a big improvement beginning this week.Thanks for your patience.

Patron Wrote-10/10/07

The curtained shower in the ladies locker still has a backed up drain. It has been about a month. Please fix the drain!

Response:

A work request has been submitted to Facilities Management. Thanks for the information.

Patron Wrote-10/10/07

SRC LOOKS LIKE A HEALTH-HAZARD CLEAN THE EQUIPMENT DUST IT OFF. VACUUM

Response:

Patron Wrote-10/09/07

There is a plugged drain in the women> ' s shower room. It has been that way for quite some time.

Response:

A work request has been submitted to Facilities Management.

Patron Wrote-10/09/07

The toilets in the women 's locker room are leaving wet spray on the seats. Can some adjustments be made. I ' ve used the two on the south end near the handicap stall. Thanks

Response:

A work request has been submitted to Facilities Management to see if the changed can be made.

Patron Wrote-10/02/07

Reserving one racquetball court for members during weeklong tournaments is not enough. The court was used and had a line waiting. We pay for membership. We should be allowed to use the facilities.
It's ridiculous that we are forced to pay the rec fee, but when we come to work out, all the racquetball courts are taken but one. Reserve more for your paying customers. Students before Sponsors

Response:
On behalf of the Campus Recreation Department, we would like to apologize for any inconvenience caused during this past weekends National Doubles Racquetball Tournament. We are constantly trying to create new ways to better serve our patrons and it is not our intention to misplace our members. Although we realize that the tournament brings in increase in traffic flow in our facility and reduces the number of available racquetball courts down to only one; it is important to understand that this is a great event for the university. The National Doubles event is a very prestigious event, hosting some of the worlds top racquetball players. The Student Recreation Complex is known around the world as one of the top racquetball venues.

By hosting events such as this one, it also helps us reach our goals set forth by the president ' s office of reaching out to the community to establish partnerships, generate revenue, as well as to bring exposure to the campus. In order to assist you to plan your workouts around these events, we are posting up signs in the building approximately one week in advance of the event as well as posting a notice on our website of upcoming events. Please feel free to offer your suggestions so that we can keep our members informed of future events in order to reduce the inconvenience while still accomplishing our goals.

Patron Wrote-10/02/07

No one, but No One better appreciates your attempt to spotlight "The Vegetarian Way> " . So I do hate to say it, but if it were me, I ' d want to know, it looks kind of, well, very silly, to include recipes using pig, bird and fishy ingredients.

Response:

Thank you for your comment regarding the recipe board. Our recipes cover all food groups, not just vegetarian. So you will see recipes for fish, poultry and beef in addition to those including fruits and vegetables. Enjoy!

Patron Wrote-09/01/07

I have noticed that the five older stair steppers that are upstairs are never used. Everyone is always on the two newer ones. I was wondering if there was someway to sell these 5 and trade them in for newer ones. I realize they might not be getting five back but even 2 newer ones that will be used are better than 5 that just sit there.

Thanks!

Response:

We have used the trade in method on many pieces of equipment. We do so primarily when the equipment is in need of replacement because of operational needs or demands.

Right now, the steppers upstairs operate fine. If we find ourselves investing quite a bit of money to repair the equipment, we may have to reduce the number of steppers, to replace the ones that are costing more to repair.

Secondly, we do not have a large surplus of money to spend on replacement equipment. Ideally we would want to replace all the cardio equipment every 4-5 years. Unfortunately, we do not have the money budgeted to provide this replacement service. With that said, we have to make priorities regarding which pieces of cardio equipment we replace. Since the steppers are still operating well, they are not on the priority list to replace.

Sorry that we are unable to accommodate your suggestion. It is a great suggestion and I wish we could do it.

Patron Wrote-07/16/07

Justin: please turn on the aerators. Thank you.

Response:

One of our pumps has been going out the past couple of months (at least it lasted 18 years). They started replacing it on Wednesday morning. When they pulled the old one out the concrete below was bad so they had to pour new concrete. The plan was to have it up and running today. Unfortunately the concrete was not ready to hold a 1000 pound pump so they have to wait until Monday to install it. The reason all of this maters is that when we run on one of the two pump there is not enough pressure to run the aerators.

I really wish that we could have held off until October to replace the pump but it hit a point that it need to be replaced. We will be replacing the second pump later this year after the aerators are not as crucial to water temperature. I am sorry that this had to happen this time of year. The water has been very comfortable all summer until the past two days.

Patron Wrote-07/09/07

Any chance you're going to put the lanes back the way they were (25 m). I like the longer lanes and fewer flip turns but in an already over-utilized facility, it's that much harder to get a lane. More shorter lanes seem better.

Response:

We actually just finished putting them back tonight. There was a 5k run/ 800 meter swim yesterday morning hosted at the SRC. I thought it would be a little change for our regular users for a couple of days. We may do it once or twice more this summer for a day but it will not become a regular thing. It takes too long to move the bulkheads around. Thanks for the input. Have a great swim.

Patron Wrote-05/16/07
Response:

Thank you for your comment requesting morning yoga classes over the summer. While this summer we are expanding our mindbody offerings to 9 classes/week (we offered 3 last summer) we do have a limited budget and chose times that have traditionally had higher participation numbers. Feedback such as yours is helpful as we continue to explore our programming options, so thanks again for taking the time to let us know. Teri Bladen

Patron Wrote-05/16/07
Response:

Hi Tina. Thank you for your recent comment on one of our Sun Devil Fit instructors. Kaitlin is one of our newer instructors and we ' re so pleased you enjoy her step class! She ' s put in a lot of time and effort into her classes and your feedback is appreciated. :-) Thanks for taking the time to let us know, and for participating in our Sun Devil Fit group exercise program! Teri Bladen

Patron Wrote-05/07/07

I just wanted to send a comment along to you about Sparky 's Yard... such a great idea! I can get my workout done in about half the time. Good work!

Response:

Thank you so much for your feedback. We appreciate it! .

Patron Wrote-04/16/07

With the growth spurt and large increases in ASU enrollment, how is the SRC planning to accommodate large number of students?

Are there plans to build additional fields?

Expanding other facilities on the main campus?

Response:

We anticipated this potential problem several years ago and went the student requesting support for an increased student fee that would help expand student services at the SRC and the MU. Unfortunately, the concept was voted down. Therefore, we are making the best of what facilities we have. The increasing enrollment and the additional residential halls on campus may have an impact on the type of programs and services we are able to offer in future years.

In addition, ASU has made the move to one campus many places. What that means for Campus Recreation is that a student that is enrolled at Poly, West or Downtown campuses s\he will be able to use the Tempe campus recreation facility (SRC). The same applies to students who are at Tempe, they can use the facilities at the other campuses. This new policy will cause increasing numbers of users in the SRC.

To relieve the increased user load at the SRC, we have built the Sparky> ' s Yard, increased the number of electrical outlets and modified one of the racquetball courts. Sparky> '> s Yard is a outdoor cardio and strength facility that is open during the high volume use. This facility has lightened the load in the indoor WR. The addition of the electrical outlets allowed us to purchase additional treadmills. And, modifying the racquetball court into a stretching/martial arts room allowed us to do more programming in the Small Gyms area.

We only have one playing field in front of SRC and it is often full. Availability is very low. We have three outdoor activity spaces; SRC West Field, SRC East Field and the Band Field. The primary function of these fields are for programming of events. We agree that informal/drop in play is limited. However, as you stated, space is very limited. Our outdoor space equals close to 12 acres. A school our size should have at least 20-25 acres of quality field space. Since the campus is land locked, the chances of addition space is limited. However, we are researching some off campus spaces that we hope could help. Finally, ICA is building a new practice facility where the Band Field is located. They plan on relocating the Band Field. However, the field that is going to be relocated will be smaller than what is necessary for programming of events. With that said, we will lose space causing us to use the SRC Fields for even more programming.

Please feel free to contact me with more questions, if you have them.

Patron Wrote-04/16/07

Can you please consider placing a few rowing machines in front of glass doors. I work out on those regularly and it is boring to have to stare at the brick wall.

Response:

We can not move the rowers in front of the doors because of fire exit requirements. Last August we attempted to turn the rowers around to look into the hallway. However, users continued to turn the rowers back facing the brick wall.

We will attempt to move two rowers to face the hallway again.

Thanks for the comment.

Patron Wrote-04/16/07

Need speed bag

Response:

With limited budgets we are unable to purchase a speed bag. We will attempt to put this request into future years budgets.

Patron Wrote-04/16/07

Change the Music please!!!!! PLEASE!

Response:

We have moved to satellite radio and we will be establishing a station rotation that we hope will better suit the needs of our users.

Patron Wrote-04/13/07

"Too hot to exercise, too hot in the ladies locker room cleaning ladies do not wash their hands after using the toilets"

Barb,

Response:

With the temperature going up and down so often this time of year, it is difficult to get the SRC room temperature to balance. As we move into a more consistent temperature pattern we should have a more comfortable workout environment.

As for the staff washing their hands, we have passed on the note to them.

Thanks for the comment, have a great day.

Patron Wrote-04/13/07

"PUT MUSIC ON IN THE CIRCUIT TRAINING ROOM "

Response:

We have completed the repairs that will allow us to play music in the circuit training room.

Patron Wrote-04/13/07

"PUT MUSIC ON IN THE CIRCUIT TRAINING ROOM "

Response:

We have completed the repairs that will allow us to play music in the circuit training room.

Patron Wrote-04/13/07

"I think that we should have a rule about what girls and guys wearing clothes when they> '> ve done w/the pool. No more naked girls running around."

Response:

If you notice naked girls or boys running around the SRC aside from in the locker rooms, please notify SRC staff immediately. They will address the situation and require the patron to put clothes on.

Patron Wrote-04/13/07

"I was wondering how enforced the non sleeves T ' s policy is in the gym. I have recently heard STAFF infections are going around. And I realize that the gym (mats and machines) is and ideal location to get/transmit the infection."

Response:

We no longer have a policy that prohibits t-shirts with sleeves. Patron may now wear tank tops. With that said, we have also changed our signs to encourage our patron to wipe down the equipment with a disinfectant before and after use. Rags and disinfectant should be available throughout the SRC.

In addition, we also have the SRC staff routinely wipe the equipment throughout the day.

Patron Wrote-03/05/07

"Floors were very dirty"

Response:

We clean the floors daily with a dust mop. In some areas we dust the floors twice daily, depending on use. We machine scrub the floors once a week. I hope that you have a better experience while using the SRC.

Patron Wrote-03/05/07

"More variety @ least try Satellite music. I liked it better when you kept the radio off off"

Response:

We are purchasing Satellite radio and hope to have it installed by the end of March. Unfortunately, this will not satisfy everyone's choice of music. We will conduct a survey. Be sure to look for the survey and vote for your favorite music choice.

Patron Wrote-03/05/07

"I have put two kid's thru ASU. The tredmills are old. Early 2nd generation quality. Most of the treds slip or stick. Plz upgrade the tredmills to lifefitness or something equivalent"

Response:

The present treadmills we have at the SRC are up to 5 years old. The Woodways are at most 5 years and the Precor are at most 4 years old. In 2005 we purchased 6 new Precor. We realize that the equipment is not replaced every year. However, we attempt to replacement the equipment as soon as possible. With limited resources, we need to make good decision regarding our replacement plan. This past year we had to focus on replacement of some strength equipment that was original from when the building opened (1989). Regarding the type of Treadmills purchase, we often conduct sample equipment for users to use before we purchase.

It is the feedback from the users that dictates the type of equipment we purchase.

Thanks for the comment.

Patron Wrote-03/05/07

"I have put two kid's thru ASU. The tredmills are old. Early 2nd generation quality. Most of the treds slip or stick. Plz upgrade the tredmills to lifefitness or something equivalent"

Response:

It is the feedback from the users that dictates the type of equipment we purchase.

Thanks for the comment.

Patron Wrote-03/05/07

"Not enough elliptical training machines at least 3 were down not functioning for a couple of days."

Response:

Thanks for the comment. We had our maintenance tech out of the office for an extended period of time. Therefore, we had to contract out to have the equipment repaired. Unfortunately, the company could not get here as quickly as I would have liked. Therefore, we experienced a significant period of time with many machine out of order. We have since had the company here to make as many repairs as possible. Repairs that are left are the result of waiting for parts to be delivered. We hope to be fully operational by the middle of next week. In addition, we have recently purchased 5 elliptical machines with 5 more on the way.

We hope that this will help.

Sorry for the inconvenience.

Patron Wrote-03/05/07

"Very Frustrating! 4 - 5 elipticals out of order all week, 1 exercise bike not marked, not working"

Response:

Thanks for the comment. We had our maintenance tech out of the office for an extended period of time. Therefore, we had to contract out to have the equipment repaired. Unfortunately, the company could not get here as quickly as I would have liked. Therefore, we experienced a significant period of time with many machine out of order. We have since got the company here to make as many repairs as possible. Repairs that are left are the result of waiting for parts to be delivered. We hope to be fully operational by the middle of next week. As for the out of order sign, I understand your concern. We will do a better job of testing and labeling the equipment.

Sorry for the inconvenience.

Patron Wrote-03/05/07

"Several of the exercise bikes on the second floor don't work so well. Specifically, for of the five on the west wall above the lobby. New brake pads?"

Joseph

Response:

Thanks for the comment. We had our maintenance tech out of the office for an extended period of time. Therefore, we had to contract out to have the bikes, as well as other equipment, repaired. Unfortunately, the company could not get here as quickly as I would have liked. Therefore, we experienced a significant period of time with many machine out of order. We have since got the company here to make as many repairs as possible.

Repairs that are left are the result of waiting for parts to be delivered. We hope to be fully operational by the middle of next week.

Sorry for the inconvenience.

Patron Wrote-03/05/07

Love the new Precor machines - Thanks you!

Response:

Thanks for the positive comment. Due to the popularity of the Precor's we will be adding 5 more with in the week.

Patron Wrote-02/15/07

opening the new outdoor fitness area earlier.

Response:

The outdoor area is a short-term solution to aid in alleviating congestion in the Weight Room and Circuit Training Room during peak usage hours, which based on previous headcount tracking is 3-10pm during the earlier part of the week. Unfortunately we do not have the funding to open beyond our critical need to meet overflow. We do appreciate your feedback, and thanks for participating in our Strength and Cardio program!

Patron Wrote-02/15/07
Response:

Thank you for your feedback requesting a boxing class to teach participants how to work out on punching bag. We will keep your request in mind as we recruit qualified instructors for our Instructional Class program. Thanks
for participating in Campus Rec!

Patron Wrote-02/15/07
Response:

Thank you for your comment regarding sign-in sheets for ellipticals. Currently we are not set up to monitor and
enforce such a procedure, although our posted policies encourage participants to keep usage to 30-minutes if others are waiting. We recognize the popularity of these pieces and we have added 5 new elliptical crosstrainers in the upstairs loft area. We have also ordered 5 more to replace older models. We will continue to add ellipticals as our budget will allow. Thanks for your comment, and for participating in our Strength and Cardio program!

Patron Wrote-12/05/06

"The machines are so old I'm afraid they will break if I use them. The treadmills with the tractor track make the user trip and there are never enough working treadmills for people that want to run. At least 3 are always broken!"

Response:

We maintain the machines on a regular basis. We have a very extensive maintenance program for the cardio and strength equipment in the SRC. It is because of the maintenance that we conduct, that the equipment last as long as it does. We would agree that we need to replace some of the older equipment with newer equipment. However, we do not have the money to invest in this type of replacement.

As for the Woodway treadmills tracks causing a trip hazard, many of our patron enjoy the Woodway treadmills and I the equipment is proven to be safe by industry tests. However, we try to provide a diverse selection of equipment.
With that said, I encourage you to use the Precor treadmills. They have a smooth belt and may allow you to work out more comfortably.

Finally, because of the high use we experience at the SRC, we do experience some down time with our equipment. We attempt to get the equipment repaired as soon as possible. However, sometimes we have to wait on parts that may be back ordered, or for a company to come in to make the repair.

Thanks for your comment.

Patron Wrote-11/28/06

"Every time I come into the SRC, the Aquafina Machines are out of water. Why aren't they stocked more often? "

Response:

Please let the SRC Front Desk staff know when the machines are out of stock. We will contact the MU Info Desk to make them aware that the machines need to be re-stocked.

Patron Wrote-11/28/06

" Need to resurface the pool deck! Also need to re-Carpet the floors. "

Response:

We are aware of both of these issues. Both repairs involve a substantial cost. These costs are beyond what the SRC can financially afford to pay. Therefore, we are submitting both repairs as part of the end of year repair
request.

Patron Wrote-11/28/06

" We need a clock!! Thanks! "

Response:

We have attempted to place a clock in all activity areas possible. Due to damage to clocks, we do not place clocks in the large gym areas.

If you have a specific area that you are interested in, please let me know and we will try to put one up.

Thanks for the comment.

Patron Wrote-11/28/06

" it is hot by the treadmills. Put up shades to block the sun/turn down the AC get nice treadmills. Not safe to run when it is so hot in here. "

Response:

We recently trimmed the trees at the pool, allowing more sunlight in the facility. As result, it took a few days for the air temperature to balance. I hope that you are more comfortable working out now. If not, please notify the
front desk and we will contact Facilities Management.

Regarding the installation of shades, the SRC operates with natural lightning as much as possible. Therefore, will not be installing shades on the windows.

Finally, I am sorry that you are unhappy with the condition of the treadmills. We purchased new treadmills approximately a year ago. Treadmills are very expensive and we have established a replacement plan. The plan does not include the treadmills to be replaced for at least 2 years. If you discover any broken
equipment, please inform the SRC staff and we will get it repaired as soon as we are able.

Thanks for the feedback.

Patron Wrote-11/28/06

"I would like to know why bad language is not listed among the SRC policies. I was working out and a group of guys, standing 2 feet away from front desk, were swearing up the storm."

Response:

Swearing could be considered misconduct. Please report any comments that maybe offensive to the SRC Staff. The staff will ask the patron to refrain from using the language. If they continue to use the offensive language, they would
be asked to leave.

Thanks for the comment.

Patron Wrote-11/28/06

" Please get a clock for the inside gym area facing east! "

Response:

We have attempted to place a clock in all activity areas possible. Due to
damage to clocks, we do not place clocks in the large gym areas.

If you have a specific area that you are interested in, please let me know and
we will try to put one up.

Thanks for the comment.

Patron Wrote-10/26/06

" Please replace the coolers in the drinking fountains in the free weight
room so they work properly."

Response:

We have submitted a work request to Facilities Management for the repair.

Thanks for your comment.

Patron Wrote-10/26/06

~6 new machines in the Wt Room (along NW side) but decline Ab bench remains
unfixed (~1yr) and only 1 of he 4 water fountains have functional coolers (~1r).

Response:

We will repair the strength equipment asap.

We have submitted a work request to Facilities Management for the repair of
the drinking fountains.

Thanks for your comment.

Patron Wrote-9/15/06

"Please don't play the radio in the shower room. Everyone's musical taste
are different and it s not good to have to listen to radio personality chatter."

Response:

Unfortunately, we have had many patrons ask that the music be turned on it all
areas of the building. Therefore, we will not turn the radio off. However, we
will make sure we lower the volume in the locker rooms.

Regarding the personality chatter, if you find the chatter offensive, please let
the front desk know. We will change the station.

Thanks for the comment.

Patron Wrote-9/15/06

"Can you please please please get the other set of showers working in the
women's locker room? They worked before - what is the deal? Please please
please some of us like a little privacy."

Response:

There was a leak under the ceramic tiled floor that flooded some controls in the
basement of the SRC. It was discovered that one of the drains in the shower
area needed to be repaired and replaced. The plumbing repair has been made.
Now we are waiting for the contractor to lay the tiles. We hope to have the
project completed by next Monday.

Sorry for any inconvenience this may have caused.

Patron Wrote-9/15/06

"Nice environment but staff is not friendly. I know it is the first day of
classes and it's busy but at least put a smile on your face." Holly

Response:

We agree with you 100%. We will be sure to continue to educate our staff on
the importance of keeping a smile on their face. We do understand that our
attitude will have an impact on our users attitude. A positive attitude starts
with a smile.

Thanks for bringing it to our attention.

Patron Wrote-9/15/06

"Your Staff is awesome. They are fair and just! Especially Bryan R."

Response:

Thanks for the wonderful comment. We share the comments at each staff
meeting. We will be sure to share your comment with Bryan> '> s supervisor as
well.

Patron Wrote-9/15/06

"The same songs that were played last semester are being played. Have more
variety, like 24 hour fitness"

Response:

We are considering using satellite radio in the SRC. However, this will not
completely solve the issue. Each person has different musical preference.
Therefore, we keep the radio at a low volume level and consider it background
noise. For those that use the radio has a method of motivation while working
out, we encourage them to use headphones.
Thanks for the comment.

Patron Wrote-9/15/06

" For recycling -> No one uses the recycling bins "

Response:

We encourage all our patrons to use the recycling bins for items that can be
recycled. We have placed the recycling bins in location that we feel are easily
accessible. In addition, we ask our staff to assist with recycling effort while
they are on duty.

Patron Wrote-9/15/06

"Too busy Needs to be at least 3 times bigger "

Response:

The SRC averages 4800 people per day. The majority of these users prefer to
participate after 4:00pm on weekdays. This causes a tremendous problem with
overcrowding. There is little Campus Recreation can do to reduce the
overcrowding. We do encourage people to work out during the low use times,
8:00am> -> 11:00am and 2:00pm> -> 4:00pm.

The concern of overcrowding will continue to escalate as the university
continues to expand and build more residence halls near the SRC. With this in
mind, we are organizing committees that will discuss possible solutions. We
encourage anyone that is interested in participating to contact us. If you are
interested please contact me directly at the number below or call the SRC
mainline at 480-965-8900.

Student Recreation Complex

Programs

SRC Spotlight

Campuses

SRC Patron Suggestions

Suggestions